Care Support plans for the systems we install

Support you can plan for.

Predictable support for your phones, cameras, access control and alarm system. Response times in writing, optional 24/7 availability, and coverage that scales when you add more systems.

Build your plan (548) 200-5969
Response times in writing Discounted labour on every plan Optional 24/7 emergency availability

Response time, by plan

Business hours
Essential
24HRS
Pro
4HRS
Premium
2HRS

Business hours are Monday to Friday, 9 to 5, excluding holidays.

Offline alertsOn Pro and Premium, for supported equipment
Quarterly health checkRemote review, Pro and up
Build your Care plan

Pick your site, your systems and your level of care.

Your price updates as you go. We confirm the final scope with you during onboarding.

01

Site size

Used for "starting at" pricing.

SmallAbout 10 users, 8 cameras or 4 doors
MediumAbout 30 users, 24 cameras or 12 doors
LargeLarger sites or multi-site
02

Systems covered

The plan price covers one system. A second system is 10% off, a third 15% off and a fourth 20% off.

Systems selected: 0 · Additional systems: 0 · Bundle pricing

03

Level of care

Support during business hours, Monday to Friday, 9 to 5. Overtime and emergency labour are not included in any plan.

What your plan covers

The detail, for the plan and systems you picked.

Policies and rate card

Clear rules that keep support fair.

Every Care plan comes with discounted labour on anything outside the plan. Here is what work costs without one.

Business hoursMonday to Friday, 9:00 am to 5:00 pm, excluding holidays. Included hours apply during business hours only.
Premium creditUnused included hours may be credited at straight-time value toward emergency labour (labour only).
Standard ratesWithout a Care plan
On-site$115 / hr
Remote or admin$80 / hr
After hours and Saturdays1.5×
Sundays2×
Emergency minimum, no plan4 hrs at 2× (8 hrs billed)
If it's an IP Lynx outage, you're not billed for that response.
How Care works

One plan. One number to call.

1

Build your plan

Pick your site size, systems and level of care above, then send it to us.

2

We confirm the scope

We check what's on site with you during onboarding and confirm the final price.

3

Call when you need us

Your response time is in writing, and the people who answer know your system.

Not sure which level fits?

Tell us what you have. We'll suggest a plan.

Phones, cameras, doors or alarms, installed by us or by someone else. A short call is usually enough.

(548) 200-5969 Build your plan

IP Lynx Inc. · Ontario, Canada